New Ticket Reply

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Hi {NAME},

A reply has now been made to the following support ticket:

[#{MERGED_TICKET}] - "{SUBJECT_OLD}"

Note: Because of its similar nature, this ticket has been merged to the following ticket.

Ticket ID: #{TICKET}
Subject: {SUBJECT}
Department: {DEPT}
Priority: {PRIORITY}
Status: {STATUS}

If this ticket was closed or locked previously, it has now been re-opened.

To view your ticket and/or add a new response, log in to your ticket portal at:
{WEBSITE_URL}/?t={ID}

Kind regards,

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{SIGNATURE}

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{WEBSITE_NAME} Support Team
{WEBSITE_URL}
